We’re inspired by the work of Kat Holmes and her clear articulation of design as needing to be increasingly inclusive — especially in the technology world. Our journey to understand how to best empower inclusive design in products began in 2016 with John Maeda joining Automattic as head of design and inclusion.
When something is made well, we tend to not ask how it came to be. But all designers know that making something fantastic will take a lot of work. A lot. And as creative legend John Jay says in his 10 Lessons, “Constantly improve your craft. Make things with your hands. Innovation in thinking is not enough.” Although we’re a fully distributed technology company, at Automattic we believe in being influenced by our hands and the many wonderful constraints of the physical world.
We believe that quantitative data and qualitative data are important partners throughout the modern design process. Designers at Automattic work in partnership with our research and data science colleagues to garner insights that go into all of our marketing and product design work. We’re also required to work alongside our CEO for one week per year as happiness engineers (our special brand of customer care) — which is an invaluable learning experience that is core to our culture.
"The company places a premium on transparency, and embraces open-source software." —Wired
"I’m a big believer that truly diverse groups of people, in every factor, in every variable, can create better products." —Matt Mullenweg via TechCrunch
"This pioneering tech company figured how to make work-from-home work." —Quartz